OnePlus 12R 256GB users can now avail 100% refund: Check all details

OnePlus has made a significant announcement, offering a complete refund to buyers of the OnePlus 12R 256GB variant.

The decision comes in the wake of revelations that the device was inaccurately advertised to feature UFS 4.0 storage when in reality it utilised the older UFS 3.1 type.

This discrepancy has prompted a notable response from OnePlus aimed at rectifying the situation.

Refund Policy Details

The refund offer stands until March 16, 2024, allowing affected consumers ample time to avail themselves of the resolution.

OnePlus has proactively encouraged impacted customers to engage with their customer service channels to navigate the process for securing a refund.

The company's commitment to addressing the issue comprehensively has been emphasised in this endeavour.

Apology and Acknowledgment

In response to the controversy, Kinder Liu, President of OnePlus, issued a public apology, acknowledging the error in the device's marketing and asserting the company's responsibility to mitigate the impact on consumers.

Liu also assured buyers that the customer service teams are fully equipped to assist, reflecting the company's dedication to upholding customer satisfaction.

Benchmark Tests Spark Outcry

The controversy surrounding the OnePlus 12R surfaced with the discovery of benchmark tests indicating slower UFS 3.1 speeds rather than the advertised UFS 4.0.

As a result, an immediate public outcry ensued, prompting demands for transparency and calls for refunds from aggrieved buyers. This widespread attention prompted OnePlus to promptly address the issue.

Timely Action Amidst Sales Commencement

The revelation of the storage discrepancy came mere days after the commencement of sales for the OnePlus 12R, amplifying the urgency for OnePlus to respond decisively to the burgeoning controversy.

The company's swift and comprehensive action underscored its commitment to addressing consumer concerns and maintaining transparency in its business practices.

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