Punjab approves digital ticketing machines to modernise state-run bus services

The Punjab government led by Chief Minister Bhagwant Singh Mann has approved the procurement of Digital Electronic Ticketing Machines for state-run bus services, marking a major step towards modernising public transport and enhancing citizen-centric service delivery.

The decision is aimed at improving efficiency, transparency and passenger convenience by integrating technology into everyday commuting. With the rollout of Digital Electronic Ticketing Machines, passengers will be able to purchase tickets using multiple payment options, including QR code-based payments, UPI, card transactions and offline modes, reducing reliance on cash and minimising waiting time across urban and rural routes.

The new ticketing system will also focus on improving journey planning and passenger experience. The machines will be GPS-enabled, allowing commuters to track buses in real time, locate nearby bus stops and access live information on services operating along different routes. Facilities such as checking seat availability are expected to further improve the reliability of Punjab’s state-run bus network.

The Bhagwant Mann government has clarified that its flagship welfare schemes will continue without disruption under the new system.

Free bus travel for women will remain in place, with women passengers being issued smart cards to access the facility seamlessly. Students will also receive smart cards, which can be recharged online through a mobile application, making daily travel more accessible and affordable.

Under the initiative, a smart card-based ecosystem will be introduced for both residents and tourists travelling on Punjab Government-operated buses. These smart cards can be digitally recharged via a mobile app, aligning public transport services with modern digital infrastructure and ensuring a hassle-free commuting experience.

Transport Minister Laljit Singh Bhullar said the introduction of Digital Electronic Ticketing Machines would significantly strengthen the functioning of the Transport Department.

“From an administrative and governance perspective, the Digital Electronic Ticketing Machines will significantly strengthen the functioning of the Transport Department. Real-time monitoring of ticket sales and bus movement will enhance revenue transparency, reduce manual intervention and improve accountability. The availability of accurate digital data will support better planning, informed decision-making and more efficient deployment of buses, enabling expansion of services through the addition of vehicles to the existing fleet,” he said.

The minister added that the move reflects the government’s broader governance vision. “By placing technology at the service of citizens, the Bhagwant Mann Government is reinforcing its broader vision of responsive, transparent and effective governance. The move towards smart ticketing infrastructure underlines the government’s commitment to delivering safe, efficient and technology-enabled mobility, while ensuring that public transport in Punjab remains inclusive, welfare-oriented and firmly centred on the needs of the people,” he said.