IndiGo announces additional Rs 10,000 vouchers for passengers severely affected

IndiGo has announced an additional round of compensation for passengers affected by its massive operational meltdown earlier this month, offering travel vouchers worth ₹10,000 to those it says were “severely impacted” between December 3 and 5.

The airline has not clarified how it will determine who falls under the “severely impacted” category, even as thousands of passengers faced hours-long delays and cancellations across major airports because of a crew shortage.

In its statement, IndiGo said it had already processed refunds for cancelled flights and acknowledged the inconvenience caused.

“IndiGo regrettably acknowledges that part of our customers travelling on 3/4/5 December 2025 were stranded for many hours at certain airports and number of them were severely impacted due to congestion. We will offer travel vouchers worth INR 10,000 to such severely impacted customers,” the airline said. The vouchers will remain valid for any IndiGo flight over the next 12 months.

pic.twitter.com/0osTl9iEOL

— IndiGo (@IndiGo6E) December 11, 2025

The fresh compensation will come on top of the ₹5,000–₹10,000 that the airline is already required to pay under government rules for cancellations made within 24 hours of departure.

Reiterating its focus on restoring operations, the airline added:
“At IndiGo, we are committed to restoring the experience you expect from us—safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again.”

In a separate update, IndiGo said that its network has been operating normally for four days, with no same-day cancellations in the past three days except those caused by weather, technical issues or other unavoidable factors.

The airline highlighted that it is now operating 1,900+ flights, connecting 138 destinations, and claimed that its on-time performance has returned to “top-tier industry standards” as it works to stabilise operations after the crisis.