Highlights

  • Air India's eZ Booking streamlines reservations
  • Exclusively for Maharaja Club members
  • Uses AI to simplify booking process

Latest news

Iranian woman's bold protest against dress code in Mashhad

Iranian woman's bold protest against dress code in Mashhad

US to deport 487 more illegal Indian migrants soon: Government

US to deport 487 more illegal Indian migrants soon: Government

ACB serves notice to Kejriwal over claims of BJP poaching AAP candidates ahead of Delhi poll results

ACB serves notice to Kejriwal over claims of BJP poaching AAP candidates ahead of Delhi poll results

PM Modi to undertake two-day working visit to U.S. from February 12

PM Modi to undertake two-day working visit to U.S. from February 12

Drama unfolds as ACB reaches Kejriwal's home over claims of AAP MLAs' poaching attempts

Drama unfolds as ACB reaches Kejriwal's home over claims of AAP MLAs' poaching attempts

Bank unions announce 2-day strike starting March 24

Bank unions announce 2-day strike starting March 24

Markets settle lower after RBI policy; continuous foreign fund outflows dent investors' sentiment

Markets settle lower after RBI policy; continuous foreign fund outflows dent investors' sentiment

Rohit Sharma encourages Shubman Gill's freedom on field

Rohit Sharma encourages Shubman Gill's freedom on field

Air India launches AI-powered eZ booking for simplified reservations

Air India introduces eZ Booking, an AI-driven feature that streamlines the flight booking process through simple text or voice commands.

Air India launches AI-powered eZ booking for simplified reservations

Air India has launched its new AI-powered feature, eZ Booking, on Wednesday, aiming to enhance the flight booking experience.

Currently available exclusively to Maharaja Club members, Air India’s loyalty program, eZ Booking allows customers to book their flights on airindia.com using either text or voice commands, making the process faster and more efficient.

The feature leverages Agentic AI technology to streamline the reservation process.

By reducing the number of steps required, eZ Booking eliminates the need for users to navigate multiple screens. This system mimics human interaction, allowing users to naturally state their travel preferences, such as “Book a flight from Delhi to Mumbai tomorrow” or “Find a round-trip from Chennai to Mumbai next week."

This launch builds on the success of Air India’s AI chatbot, AI.g, which was introduced in May 2023. AI.g has already assisted over 7 million guest queries, maintaining a 97% resolution rate.

Air India also plans to extend the functionality of eZ Booking to its mobile website and app in the coming weeks for wider customer access.

Features of eZ Booking:

  • Natural Language Input: Users can provide travel preferences in simple, everyday language.
  • Voice Input Option: Customers can speak their travel requests for a seamless interaction.
  • Simple Modifications: Users can change itineraries with minimal effort, either by text or voice, without needing to navigate multiple screens.
  • Quick Payment Process: Once satisfied with the booking, customers can quickly pay and receive their e-ticket.


How to Use eZ Booking:

  • Log in to the Maharaja Club section on the official Air India website, www.airindia.com.
  • Click on the eZ Booking tab in the navigation menu.
  • Enter your travel details using text or voice commands (e.g., "Book a flight to Kolkata next Sunday").
  • Review your suggested itinerary, make any changes, and confirm payment.
  • Download your e-ticket immediately after the transaction is completed.

ADVERTISEMENT

Up Next

Air India launches AI-powered eZ booking for simplified reservations

Air India launches AI-powered eZ booking for simplified reservations

Indian stock market sector-wise performance today - February 7, 2025

Indian stock market sector-wise performance today - February 7, 2025

Top 5 Nifty 50 gainers today – February 7, 2025: Biggest stock moves

Top 5 Nifty 50 gainers today – February 7, 2025: Biggest stock moves

NSE Nifty 50: Top 5 stock losers of February 7, 2025

NSE Nifty 50: Top 5 stock losers of February 7, 2025

Markets settle lower after RBI policy; continuous foreign fund outflows dent investors' sentiment

Markets settle lower after RBI policy; continuous foreign fund outflows dent investors' sentiment

Zomato reacts to rebranding buzz: Internet goes wild over ‘Eternal’

Zomato reacts to rebranding buzz: Internet goes wild over ‘Eternal’

ADVERTISEMENT

editorji-whatsApp

More videos

RBI raises GDP growth forecast to 6.7% for 2025-26, inflation expected to ease

RBI raises GDP growth forecast to 6.7% for 2025-26, inflation expected to ease

RBI launches exclusive '.bank.in' domain to curb financial frauds, enhances digital security measures

RBI launches exclusive '.bank.in' domain to curb financial frauds, enhances digital security measures

RBI projects FY26 inflation at 4.2 pc, down from 4.8 pc estimate in 2024-25

RBI projects FY26 inflation at 4.2 pc, down from 4.8 pc estimate in 2024-25

RBI cuts policy rate by 25 bps to 6.25 pc, first reduction in five years

RBI cuts policy rate by 25 bps to 6.25 pc, first reduction in five years

Stock markets fall for 2nd day ahead of RBI policy decision; Airtel, ITC major drag

Stock markets fall for 2nd day ahead of RBI policy decision; Airtel, ITC major drag

Global stock market indices: How the world markets performed today - 6 February 2025

Global stock market indices: How the world markets performed today - 6 February 2025

Indian stock market sector-wise performance today - February 6, 2025

Indian stock market sector-wise performance today - February 6, 2025

Top 5 Nifty 50 gainers today – February 6, 2025: Biggest stock moves

Top 5 Nifty 50 gainers today – February 6, 2025: Biggest stock moves

NSE Nifty 50: Top 5 stock losers of February 6, 2025

NSE Nifty 50: Top 5 stock losers of February 6, 2025

Sensex drops over 300 points ahead of RBI monetary policy decision

Sensex drops over 300 points ahead of RBI monetary policy decision

Editorji Technologies Pvt. Ltd. © 2022 All Rights Reserved.