Shruti Haasan Slams IndiGo for 4-Hour Wait in Mumbai, Airline Responds with Their Own Take

Shruti Haasan recently took to social media to call out IndiGo after her flight was delayed by four hours without any updates. The actor expressed frustration over being left stranded at the airport with no information.

She took to X (formerly Twitter) to address the ‘chaos’ caused by the airline.

In her post, Shruti Haasan criticized IndiGo for failing to communicate with passengers about the delay. She wrote, ‘Hey I’m not one to normally complain but @IndiGo6E you guys really outdid yourself with the chaos today, we’ve been stranded in the airport with no information for the past four hours – maybe figure a better way for your passengers, please? Information, courtesy, and clarity.’

Shruti Haasan's tweet quickly went viral, with many social media users retweeting her post and criticizing the airline's customer service.

In response, IndiGo acknowledged the delay, explaining that it was due to weather conditions in Mumbai.

The airline tweeted, ‘Ms Haasan, we sincerely regret the inconvenience caused by the flight delay. We fully understand how inconvenient extended wait times can be. The delay is due to weather conditions in Mumbai, which is affecting the arrival of the operating aircraft.’

They added, ‘We hope you understand that these factors are beyond our control, and we assure you that our airport team is doing their utmost to assist customers and ensure their comfort.’

More about Shruti Haasan

Shruti Haasan, a multi-talented artist, is an acclaimed Indian actress, singer, and musician. She is the daughter of legendary actors Kamal Haasan and Sarika. Known for her versatility, Shruti has worked across Tamil, Telugu, and Hindi cinema, establishing herself as a prominent figure in the South Indian film industry as well as Bollywood.

On the work front, Shruti Haasan was last seen in Salaar: Part 1 – Ceasefire, starring alongside Prabhas, Prithviraj Sukumaran, and Jagapathi Babu.

She is currently shooting for Dacoit: A Love Story and Lokesh Kanagaraj's Coolie, where she'll share the screen with Rajinikanth. Additionally, she will reprise her role in Salaar: Part 2 – Shouryaanga Parvam.

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