Urban Company protest: Beauty segment employees allege ID ban, unfair rating system

The beauty segment employees of Urban Company protested for two days at its Gurgaon office over alleged blocking of IDs by the company. This is the 2nd time Urban company workers had staged a protest.

The partners demand the company to reinstate their blocked IDs. They had also asked the company to hear out their grievances. As per Money Control, partners say that the company has asked for a week’s time, but do not seem optimistic that their IDs will be reinstated.

As per the report, IDs were blocked due to issues related to booking cancellations and decline in user ratings. A partner is blocked if they have above 4 cancellations in a month. Meanwhile, a minimum rating of 4.7 in classic and prime categories and 4.85 for Luxe partners is required to escape being blocked by the platform. However, the employees say that this is almost impossible to maintain.

“There is no support, there is no support, the company does not care about the girls working on the platform,” Protester told Moneycontrol.

Meanwhile, the partners also claim that they invest as much as Rs 1 lakh for training. They also spend on purchase of materials required for the service.