It's a technical bug: Swiggy clarifies after platform was accused of charging Rs 3 extra on orders

Online food delivery platform Swiggy was accused of charging extra Rs 3 after rounding up the total on its orders. CapitalMind Chief Executive Officer Deepak Shenoy and other users raised concerns over Swiggy's billing system.

Swiggy later explained that the issue was a technical bug and assured users were only charged the appropriate amount at checkout. Deepak Shenoy took to X and posted that Swiggy is doing it on purpose and not some random error

Holy moly. This is actual fraud and I found that @Swiggy is doing this even for me! Here's my last order and it adds up to 255.60. But they charge 259?

This stinks. It can't be some random error, it seems to be on purpose to add rs. 3 extra. What's going on? https://t.co/kfm9kGaxXO pic.twitter.com/8mTyCZEmom

— Deepak Shenoy (@deepakshenoy) September 21, 2023

Another user on Sept 21 posted that Swiggy overcharged him by Rs 3.09 instead of adding 9 paise to make it a whole rupee amount.

Another #SwiggyScam 🧵

Recently noticed that all Swiggy txns were for whole figure amounts, while other card txns still had paisa amounts.

Dug a bit and discovered @Swiggy used charge the exact amount to the paisa once upon a time but have since started salami slicing. pic.twitter.com/5z7K8BjqSs

— ؜ (@kingslyj) September 21, 2023

Swiggy noted that while the order history page might display incorrect discount amounts, the actual amount paid at checkout adhered to the prescribed discount.

Some users may note incorrect discount amounts in their order history page. However, users have actually paid as per the prescribed discount amount during the checkout. Customers have paid the correct amount. This discrepancy in order history and actual paid value is due (1/2) https://t.co/Ywh4TRn350

— Swiggy Cares (@SwiggyCares) September 21, 2023

After this Deepak Shenoy amended his initial statement, suggesting that the extra charge was likely just a display error.

Turns out it might just be a display error. Theres an extra rs 3 discount on every order. Platform fee of rs. 5 discounted to rs 2. But in the invoice it shows plat fee of rs 2 only which is the missing rs. 3.

Confused as I don't keep track of what discount I actually got when…

— Deepak Shenoy (@deepakshenoy) September 21, 2023