Imagine flying first class and getting your entire fare refunded without even filing an official complaint!
That’s exactly what happened to Anip Patel, an Indian-American CEO, after sharing his ‘worst first-class cabin’ experience on Air India.
In his viral Instagram video, Patel highlighted the issues with his Chicago to Delhi flight, and Air India responded by refunding his entire ticket.
"I had heard negative things about Air India in the past, but I was hoping the recent changes under new management would improve the experience — unfortunately, that wasn’t the case," he stated. The video quickly garnered attention, amassing 6.9 million views, 97,100 likes, and over 8,700 comments since its posting.
Despite not filing a formal complaint, Patel received a refund from the airline. On September 18, he shared that Air India had contacted him directly after his video went viral on social media.
“I did not file any complaint with @airindia, but through social media, they saw this video — they called me today and refunded my entire flight,” Patel said in a comment on his Post. “They did make it right, and it's worth noting,” he added, acknowledging the airline's prompt action to rectify his unpleasant travel experience.