The government announced liberalisation of guidelines for BPOs, a move would position India as a strong global destination for voice BPOs. The new rules would allow companies, say an airlines with a voice based centre in India, to now serve global and domestic customers with common telecom resources, something that required dedicated, separate infrastructure previously.
The restrictions on data interconnectivity between any BPO centre of same company, a group company or any unrelated company has been done away with, opening up prospects and allowing better resource management for BPOs.
The norms have also been substantially eased for remote call centre agents in any location, to connect with customers using any technology including broadband over wirelines and wireless.
“In order to encourage our BPO industry, OSP guidelines that were liberalised in November 2020 have been simplified even further, offering greater ease of business and regulatory clarity," Prime Minister Modi tweeted.“This will further reduce compliance burden and help our tech industry," he said.
The guideline is revolutionary in nature that'll make India a very favourable destination for expansion of voice-related BPO centres, stated Minister for Communications RS Prasad