Hours after Zomato faced strong criticism on Twitter after a customer took to microblogging site to claim that the company's customer service executive told him that he 'should know Hindi', the food delivery app issued a public apology for the incident in Tamil and English and termed the incident as 'unacceptable' and stressing that it stood for diversity
However, in a series of tweets, Zomato founder Deepinder Goyal said the company was reinstating the employee.
#RejectZomato was a top trend on social media platforms as Netizens reacted to a viral image allegedly of a Zomato support staff asking a customer to learn Hindi as it is 'our national language'.
The unverified image shows a chat between Zomato's customer service personnel and a Tamil Nadu based customer seeking a refund. The Zomato support staff said they would not be able to get a refund as they were facing a language barrier while speaking to the local delivery outlet. When the irate customer told the support staff that they need to know how to communicate in a local language if services are offered by Zomato in Tamil on the app, the employee responded by saying that "Hindi is our national language and everyone should know a little bit of it."
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This sparked strong emotions across micro blogging site with users claiming to have uninstalled the Zomato app after the comments surfaced online. "We are using Zomato to eat not to learn Hindi" tweeted a blogger.