A pet-inclusive flight turned into a nightmare for a passenger. A man named Lakshya Pathak shared his ordeal on LinkedIn, where he said that the Akasa Air flight was his first pet-inclusive air travel. He was flying from Ahmedabad to Bengaluru on January 26 with his wife and their pet dog.
Lakshya said that he paid ₹5,000 for a pet ticket. In the social media post, Lakshya said, "The flight that was intended to leave at 10:20 pm left at 1:40 AM. It being our first time with pet travel we reached the airport 3 hrs in advance. So a delay of more than 3 hrs and we have already spent over 6 hrs in the airport. The attitude of the Ground staff and CISF could not have been less helpful. Your staff had no clue about how to handle pet-related queries."
He also claimed that "the pet is not even allowed to stand on the airport floor or breathe properly in the flight then what is the Pet Ticket for? The torture that was provided?"
Moreover, Lakshya said that the flight crew was unprofessional and that he had to forcefully shove his crying pet’s head inside the container multiple times through out the flight.
As the post went viral, Akasa Air reacted to the post and wrote, "Hi Lakshya, we've taken this up with our team, and they will connect with you soon. We sincerely regret the inconvenience caused to you."
Internet users also reacted to the post by calling Lakshya's experience 'disheartening.' Others reacted by saying that airlines in India are not well equipped to handle passengers properly let alone a pet.
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