Tata Group Chairman N Chandrasekaran admitted on January 8, 2023 that Air India's response to the incident of a drunk passenger allegedly urinating on a woman on one of its international flights on November 26, 2022 should have been "much swifter".
In a statement, which came days after the aviation regulator DGCA pulled up the Tata Group-owned full service carrier, Chandrasekaran also said that "we fell short of addressing this situation the way we should have."
"The incident on Air India flight AI102 on November 26, 2022, has been a matter of personal anguish to me and my colleagues at Air India. Air India's response should have been much swifter. We fell short of addressing this situation the way it should have been,” Chandrasekaran said in the statement on Sunday.
"The Tata group and Air India stand by the safety and well-being of our passengers with full conviction. We will review and repair every process to prevent or address any incidents of such unruly nature," he added in the statement.
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