Vistara Airlines immediately responded after one of its passengers tweeted about being asked to produce a cremation centre receipt when he asked for the rescheduling of his flight on a family emergency basis.
The Passenger Karthik Nagarajan tweeted "hey @Airvistara, asking for cremation centre receipt from a frequent traveller who asked for a booking to be rescheduled on family emergency basic is by far the coldest thing I have heard from a B2C brand, ever. I literally have no words.
Soon after the tweet, many users poured tweets explaining their ordeal with the airlines. Many used showed their empathy to the passenger.
The Airlines swiftly replied to the tweet expressing regret Airvistara assured to investigate the matter.
The airlines asked the passenger to share his booking reference number/ONR number with them vis DM so that they can investigate it.