PTI, Washington: Fending off accusations of stifling competition, four Big Tech CEOs — Facebook's Mark Zuckerberg, Amazon's Jeff Bezos, Sundar Pichai of Google and Tim Cook of Apple — answered for their companies' practices before the US Congress. A House panel has capped its yearlong investigation of market dominance in the industry.
The powerful CEOs sought to defend their companies amid intense grilling by lawmakers on Wednesday.
The executives provided bursts of data showing how competitive their markets are, and the value of their innovation and essential services to consumers. But they sometimes struggled to answer pointed questions about their business practices.
They also confronted a range of other concerns about alleged political bias, their effect on US democracy and their role in China.
The four CEOs were testifying remotely to lawmakers, most of whom were sitting, in masks, inside the hearing room in Washington.
Among the toughest questions for Google and Amazon involved accusations that they used their dominant platforms to scoop up data about competitors in a way that gave them an unfair advantage.
Bezos said in his first testimony to Congress that he couldn't guarantee that the company had not accessed seller data to make competing products, an allegation that the company and its executives have previously denied.
Regulators in the US and Europe have scrutinized Amazon's relationship with the businesses that sell on its site and whether the online shopping giant has been using data from the sellers to create its own private-label products.
"We have a policy against using seller specific data to aid our private label business," Bezos said in a response to a question from US Rep. Pramila Jayapal, a Washington Democrat. "But I can't guarantee to you that that policy hasn't been violated." Pichai's opening remarks touted Google's value to mom-and-pop businesses in Bristol, Rhode Island and Pewaukee, Wisconsin, in the home districts of the antitrust panel's Democratic chairman, Rhode Island Rep. David Cicilline, and its ranking Republican, Rep. James Sensenbrenner of Wisconsin.
But the Google executive struggled as Cicilline accused the company of leveraging its dominant search engine to steal ideas and information from other websites and manipulating its results to drive people to its own digital services to boost its profits.
Pichai repeatedly deflected Cicilline's attacks by asserting that Google tries to provide the most helpful and relevant information to the hundreds of millions of people who use its search engine each day in an effort to keep them coming back instead of defecting to a rival service, such as Microsoft's Bing.