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Nirmala Sitharaman pulls up PSU banks for poor services

Feb 27, 2020 13:50 IST

Finance Minister Nirmala Sitharaman on Wednesday pulled up public-sector banks for poor branch level connections with customers, which she said is affecting the credit push. Customers expect personal touch from bank branch staff, the FM said, adding banks should work at branch-level keeping with the 'letter and spirit' of banking, directly connecting with customers. The Finance Minister added that many bank branch staff do not have any information on government schemes.

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