Online food delivery platform Swiggy was accused of charging extra Rs 3 after rounding up the total on its orders. CapitalMind Chief Executive Officer Deepak Shenoy and other users raised concerns over Swiggy's billing system.
Swiggy later explained that the issue was a technical bug and assured users were only charged the appropriate amount at checkout. Deepak Shenoy took to X and posted that Swiggy is doing it on purpose and not some random error
Another user on Sept 21 posted that Swiggy overcharged him by Rs 3.09 instead of adding 9 paise to make it a whole rupee amount.
Swiggy noted that while the order history page might display incorrect discount amounts, the actual amount paid at checkout adhered to the prescribed discount.
After this Deepak Shenoy amended his initial statement, suggesting that the extra charge was likely just a display error.